Firstly, I wanted to explore a few war stories and tell you about those SharePoint challenges I’ve faced over the years. I hope to bring on a couple others to share their experiences as well. I’ve maintained madwhitehatter.com for the last few years, but that was a blog using Office365, which has stopped allowing new public-facing sites. It was also a domain to cover far more than just SharePoint; it was mainly aimed at hacking and security. That was the goal nyway.
Secondly, I’m making a new start with a new company. As a farewell gift, my coworker gave me the coolest picture ever. She grabbed a little bit of everything about me and had an artist put it all into one graphic that says a lot about who I am. Most of the clients I’ve had over the last several years were tied to the Army and I was in the Army for 10 years. I’m kind of grumpy, like Tartar Sauce (the coolest cat to grace the internet). Lastly, when someone needs help, I’m the hero.
Honestly, I know a lot of people in this business who are far smarter than I am, especially when it comes to adding code to a page to render data better or change the UI/UX; but, I’ve often been the only one for them to come to their aid. I have been in the customer service business my whole life, not just in IT. The truth is that we all are in the customer service business whether we like to admit it or not. Taking the time and patience with the customers, whether you can solve their issue right then or not, goes a long way. You also need to genuinely give a damn, and I do. It isn’t just a job.