This is a few days overdue and not what I was planning on typing up last weekend, but this presented itself as such a weird issue for me the other day that I needed to say something on the matter and bump it to the top of my list of topics. Folks were not using the right site for a proposal they were working on, so they told me where all of their content was for me to move into it. I set them up and realized they only had documents from a lot of different libraries but still just documents, so I followed up with an email suggesting that they create a plan in Planner connected to their O365 group or just put the dates into calendar that came with the site so they could stay on top of when things needed to be submitted. The response I got from one of the users:
I don’t have time to recreate the calendar in SharePoint…. We created the calendar in Word since we did not have time to wait for our access to SharePoint. We do not now have time to port it over to SharePoint. The calendar is in Proposal Management/Schedule.
I’m thinking to myself, “How on Earth are you managing this?” There were only 11 dates in the Word document, so I know it wasn’t really about having time to recreate this. She just was not comfortable using anything else. Then again, it isn’t the first time I’ve seen people track projects and things from Word. Maybe it is a generational thing. Maybe this is the only thing she is involved in, but I’m thinking it would be very difficult to open this document on your phone and zooming in to find what you need on page 12 one day and page 13 the next. Don’t you want all of your important things visible when you look to your calendar?
So, we have a few options for the business users out there.
Hit up the Events list on the site, fill it out, and connect it to Outlook.
Go to To Do, fill out all of the related tasks, and share (top right of the screen) the list with those involved. This is not my preference if you need to share with many other people, but it can be useful to keep track of a lot of tasks before you have dates for when they need to be done.
My personal favorite is Planner. I’ve spoken about it a few times at different user groups now. I just like the visuals and the potential that it has to become something wonderful, especially for Agile work and small team efforts. For this too, you don’t need to have dates locked in before you put in the tasks. Plus, I just learned that they just released an update allowing you to copy a plan like a template. If you work on a lot of proposals and have a lot of similar tasks to get through each time, this can save a lot of headache. You just need to click on the ellipsis…
Click on Copy plan…
And it will make the plan. The important note to take from this is that it is create a brand new site collection for each of these plans and brand new Office 365 groups. That isn’t my preference most of the time only because my preference is to always start a new plan from Teams so that I can have multiple plans without creating new Office 365 groups. Granted, if your proposal efforts usually use different people because you have different groups using it, it is very viable to do it this way instead of from Teams. I just work for a small company, and it is always the same folks who do that work.
Recruiters, get with the times. You are wasting far too much time copying and pasting data from Word document. Give me 10 minutes to get your life back. Let me explain. I search for all of my clients and route them back through the company where I work so I can W2. Long story short, I really don’t like to 1099 because I once had an issue getting paid, and I won’t deal with that again. On LinkedIn, when I flip my status to show that I’m looking for 1099 (that I’ll convert to corp to corp), I get a spike in recruiters where it might have been only 3-5 a week to about 5-10 a day. Many ask for additional information I guess to attach to my file they want to keep on me. Some ask for me to just send it back in an email. Some want me to fill out a “form” in Word. It isn’t really a Word form, just a document with a table.
Here is part of one I was just sent:
It isn’t hard for me to quickly fill it in, and I’m sure he wants to make it as easy as possible for candidates so that he gets a higher rate of responses, so from that aspect, it works. For you as a recruiter, however, I guess you must copy and paste pieces of this into Excel or some kind of CRM to add me to your master rolodex, what makes you valuable. I’ve done some recruiting for my company too. I know that your list of contacts and how you’ve managed those relationships continues to pay you. If you are sending me these kinds of Word documents, I guarantee you are wasting too much time copying and pasting.
Here is how you can get the data fast and easy. Moreover, it makes it really simple for these candidates to reply over their phones too. If you have Office 365, go to https://forms.office.com. You will see something similar to this:
Create New Form
Give it a good name by just clicking on Untitled form and changing it. It is up to you to add a description or not. Maybe you might want to just give the candidate a disclaimer of how you might use the data and won’t sell it to people trying to get them to buy a new warranty for their car.
Click Add question.
You get this and are able to select what kind of data gets saved. I like choices whenever you can use them because you can keep them from fat fingering data, and it helps you group sort and filter later.
You can even select Multiple answers on this in case you want to ask them something like this:
Keep hitting Add question until you have everything in there that you’d like. I added a few more here and ordered them how I wanted.
Now, at the top of the page, see where it said Preview? Click it. You will see how it will look for the people when you send them the link. But wait there is more. Look at the top right of the page. It will show you what it looks like in a mobile view. Click on that. This is how mine looks:
Pretty, right? Hit the back button there and click on Share.
It defaults to only allow people within your organization, but you can check it so that anyone with the link can respond. Then copy the link or start an email. If you want to collaborate with other people on your team to ensure the form looks just how you’d like, you can share it for that reason. Send it out. And the magic is when you get your responses. When you click on Responses tab, you will see the number of response, the average time it takes to complete, and its status. It will also allow you to open it in Excel. From there, you can copy and paste hundreds of responses into SharePoint or your CRM, or forward them to the clients you are head hunting for.
So, before your next big event, you can make one of these forms, open it up on a tablet, and let all of your booth’s visitors fill it out, or you can send it via Indeed, LinkedIn, Twitter, or email. Just let the system work for you. Do what you do best and leave the data collection up to the machines.
I’m not changing the URL or anything. I was just going through previous posts to find inspiration for something to blog about. It dawned on me that, as always, I need to post more often and that a lot of this content might feel pretty out of date for anyone using Office 365. For so much of the last 10 years that I’ve been working with SharePoint, my clients were all using on-premises versions of SharePoint, often an extra version older than they should. My last customer was still on SharePoint 2010, and they weren’t even government. My month-late New Year’s Resolution is to post something related to the newest features to Office 365 each Sunday night. Hold me to it. If you have any special requests, hit me on Twitter @SPSuperHeroes.
Just a quick post as a response to a question on a Facebook SharePoint group. He wanted to know, “Is it possible to embed a document library into an external web page?” Well, not exactly because we don’t do anonymous access any longer, but you can do this:
Synchronize a library with a folder in your OneDrive account.
If you click on the Synch button at the top of your library, you will get this:
Then you will see this possibly:
I had to kill my OneDrive to capture all of these screenshots for you folks reading. This is a person Business account. It isn’t Outlook.com or Hotmail.com. I own madwhitehatter.com, so I need to select Work or School.
Follow the little tutorial.
Change the permissions on the folder to allow anonymous access.
If you haven’t clicked on any files, click on Share.
I really like how you can set an expiration date, or even allow editing.
Take the code from OneDrive and put it on a page.
Click at the top where you see embed. You’ll see a little side window slide in.
Click on the Generate button. On the external page you are sharing, insert that piece of script.
Voila. You can now share externally. The key thing to remember is that if the person making that code ever leaves the organization, you are screwed. This is why I have a general admin@XYZ.onmicrosoft.com account for every O365 environment I am working with. If you are working with SharePoint 2013 or 2016, I’m sorry. I cannot confirm if the way that one could mirror a library to one’s OneDrive works the same way.
This is going to be the first of many posts on knowledge management failures I have personally noticed over the years. I’m going to point out the problems and provide suggestions on how to address them. Please provide feedback and insight if you have had any success in combating these problems or if you finally meet with success if you try one of my suggestions.
Have you ever seen someone start on a new project plan, risk management plan, memorandum, or other document by deleting content from the last document they made and giving it a new name or by searching for the organization’s template for them from their email? I have. I’ve done it myself quite a few times, so I bet you have too. I see this a lot with PowerPoint presentations as well. This is a problem because these templates change often, and people in your organization do not know always when those changes happen. I’ve seen so many people with hundreds of unread emails that it is never a surprise to me that they don’t know they received an email with new organizational templates if they were emailed to them. Most people just do not have the time to read all of communications coming down from on high, so they focus on key people who send them emails and believe they’ll eventually catch up on the rest. It is difficult at best. I have even seen people delete all of the emails they had come in while out on vacation and say that they will get a new email if it was really important.
If your staff can still get the job done with little disruption, why is this still not a good idea? Maybe you do not have a policy on the styling of documents in your organization. That is probably because efforts to standardize have been futile because everyone has his or her own two cents about how it should be and are at odds with others. In very large organizations, especially within the federal government, every head of a directorate might dictate his or her own way style—among so many other things that go contrary to higher guidance. Sometimes, that higher guidance is at odds with the rules of English even. As someone who used to teach English, you can imagine how frustrating I found making soldier a proper noun in all of my Army writing when I was active duty. In common Army writing, you might not ever see the subject in a sentence even. The first sentence will often begin, “Request units send…” Who is making this request?
It is not a good idea for your staff to start from a blank document ever. How many of your standard reports and plans have fixed sizes for tables? It would be much more painful. You might be using styles if you are lucky, but when you want to send it out for comments and changes, copying and pasting the changes back into the original could lead to weird results.
So what are you to do?
What prompted me to start with this particular problem was spending a few hours helping my wife with a couple documents she was asked to markup and submit back to her office for some guides they were putting together. She is a non-native English speaker as is every other person in her office. She was given a time slot of today (a Sunday) to make her comments because they did not want collision with people saving the file while someone else was working with it. The documents were essentially 80% the same with additional pieces for different audiences. This meant that when we found a mistake in the third paragraph in one document, we had to comment the third paragraph in the other two documents. No where in the document were they using styles. If you don’t know what I mean by Styles, open MS Word and look at the ribbon. Because I chose Blog Post as my template in Word, this is what I get by default:
I always use styles. Sometimes I make my own, but sticking with the defaults in Word isn’t bad. If you have a communications office in your organization, I highly suggest that it come up with a solid group of styles that you apply for all of your documents with the right fonts. As time goes on, revisit these styles. See if there are studies suggesting that some fonts are easier to read than others. That is my subtle way of saying to stop using Times New Roman. Not only does it show that your organization hasn’t evolved since 1997, it really is hard to read when most people read their documents electronically today rather than printed. Studies show that sans serif fonts like Arial and Segoe UI are far easier on the readers’ eyes than serif fonts like Times New Roman and Gothic when reading them on screens. On printed documents, serif fonts provide some value. Scanners prefer serif fonts if you need to PDF old records for which you no longer have other digital records. Most of all, however, styles cascade. If you use numbering for your paragraphs or want certain titles to be in bold and in a larger font, realizing that pages of content should be nested under a different title could mean making dozens of changes. I found in her documents some of these changes, so I typed out a comment, copied it, and made that comment to change that one thing over and over and over again.
Make a policy you can enforce
One of the biggest problems in the government isn’t a lack of policy but the lack of enforcement. This is why so many business processes use guides rather than policies to define how the staff should comply. Nothing happens to those who go their own way, so they will continue to do it. If you are stuck in one of these situations where you wouldn’t be able to enforce the policy, make it guidance, but do every other thing you can to make it easy for users to comply with it. I’ve run into this a lot when coming up with governance for SharePoint environments. Governance needs three pillars to support it: policy, monitoring, and enforcement. If it is not feasible to check all of the pages out there to see that they use the right fonts and colors and when nothing happens to those who choose to use something outside of what you defined in the policy, it is pointless to even include it in your governance. To get people to follow the guidance, make it difficult for them to deviate from it. Make them realize they can save time and effort by going with what you just made them. It might require training your staff, but the return on investment can be worth it. How much do quality technical editors cost if they must focus on just getting everything into the right format?
Create your documents from set applications
I create a lot of things on top of Microsoft’s SharePoint platform and have for the last 10+ years. I love the application. If your SharePoint staff don’t understand what content types are, you are not getting your money’s worth. Document libraries use a default document content type. If you click New, you get a blank Word document. You can create templates of risk management plans, project plans, white papers, activity reports, etc and make your own content types. When you click New, you could get the default project plan with all of the title sections created and sample content included, or get presented with several content types to choose from. You can even use what are called Quick Parts to autofill sections of the document. One thing I’ve done successfully many times now is to create document sets that come with three or four different types of documents include in them. They are essentially pretty folders with metadata, but that metadata uses the quick parts to fill in information in the documents so that you don’t need to worry about your staff making the same updates over and over again. Changes to the metadata is reflected in all of the documents immediately. It can tag those documents with metadata that allows you to more easily find the content years later. You can even use the search to pull out every project plan with Bob Smith as the project manager between 2008 and 2016 if you wanted to have metrics for some kind of award or something.
Guess what you have there?—WIIFM… What’s in it for me? You want your user to fill out that metadata, so give them a reason that benefits them other than efficiency. Efficiency is never enough when it comes to the government. I was once building an application for an office. When I told them that it would save them enough time that they could task three people with other work, they had me stop. They don’t want anyone to lose their jobs. No one wants replaced by automation. They don’t seem to realize that there is more than enough work to fill the void with other things, but it took a few months to convince them of that.
I don’t know what antiquated system my wife was told to use, but she had to download these documents, make her comments, and upload them back. I guess that is far better than emailing documents around, but the business process there put everyone in serial rather than parallel editing mode. I am bias toward using SharePoint for a variety of reasons, but this is where it can shine best. Using SharePoint, users can get Word Online. It makes it so that several people can open the same file at the same time using Word in the browser. With paragraph locks, people can edit different sections at the same time. SharePoint even maintains version control, so you don’t end up with people naming stuff like document_SRB_Editsv5_draft_final_final-5Aug18.docx. Oh that kills me. Adding a date like that won’t help you ever search for anything, and it can be misleading when the last modified date on the document doesn’t match. The date could have multiple meanings to different people. Calling anything a draft is pretty much a given until you publish it, so that is pointless to add. Using metadata, you can make the crazy filenames you have seen irrelevant.
Lastly about these applications, don’t just make a site with a library named documents and put a few thousand documents in it. That is no way to organize content. Not to go off another tangent about information architecture, plan this out well. Keep similar content together. Project plans do not go into the same library as the office picnic flyer. Make pages on that site that will show a view that highlights the content and wraps it in context. If you want everyone to use the application to start their documents, write paragraphs to the side of the library in that defines the work process and why they need to do it how you are outlining that process. Provide help. Provide sample content of what makes good content. Provide links to your style guide and any writer references you use THAT POP UP over the page instead of redirecting them to another site in the same window.
I’m relatively new to SharePoint, compared to most. Also, I came up to the development level from the Power User end, not the IT professional end. Luckily, I found some great mentors who unlocked its mysteries and then introduced me to the greater community of experts and enthusiasts behind this stuff. SharePoint User Groups (aka “SPUGs”) meet, generally, once or twice a month in most major cities (and some towns). Somebody gives a presentation on a facet or feature of SharePoint or Office 365, with plenty of networking and camaraderie all around. If you haven’t joined up with one yet–and you’re reading this blog, so duh, you like SharePoint–you really should.
There’s also these things called “SharePoint Saturdays“, free events held annually in a lot of cities. It’s like dozens of SPUGs all rolled into one. A free conference, with plenty of speakers and hundreds of attendees. I was eager to attend one and I got my chance at July’s SharePoint Saturday New York City, the granddaddy of them all. This was the 10th annual SPSNYC, hosted at the Microsoft Technology Center in Times Square, so there was a very celebratory feel to the whole thing.
It started around 8am, with time for meeting friends and sharing coffee and news before the opening remarks. There were plenty of sponsors in attendance, all eager to talk to SharePoint nerds like myself. Even if you’re not buying anything, go and talk to them, I guarantee that you’ll learn something new from every stop at a sponsor’s desk. Plus, there’s always prizes to be raffled off!
The day started in earnest, with eleven rooms and five session periods through the day. Needless to say, I had a hard time choosing which ones to attend, even at my junior level. There really is something for everyone, from IT developers and pros down to business/end users. Here’s how I spent my first SPS:
The first session I attended was Enterprise Social Collaboration at Guardian Life by Lonya French. She talked about how she and her team are using Yammer to improve collaboration at a company of 9000 employees, spread throughout the USA and India. She didn’t give tips and tricks on how to use that specific software–she explained the concepts and tactics for using social collaboration (and WHY) to help people get their work done. And not just employees–she described ways to get the leadership on board using social media tools as part of the business processes. Great stuff!
Next up was Gamification & SharePoint (Erika Harris, Cardiolog Analytics). This was a straight-up pitch for using her company’s Gamify and Engage tools as part of a SharePoint environment. Pitch sessions are fine, sponsors make these SharePoint Saturdays possible. However, I would’ve liked to spend more time on the theories and tactics behind gamification as a tool for user adoption and less time getting demos of apps and dashboards available at a price.
This is when we broke for lunch, provided by SPSNYC. Shout out to the people behind the scenes: sponsors, organizers, volunteers, hosts. Everything ran smoothly and was well-run…not an easy feat, when you’re providing a free lunch to 500+ people!
A Day in the Life of an Office 365 Power User (Serge Tremblay from Victrix) was a bit misnamed. It really was more about tips and tricks to use Microsoft Teams. Unfortunately for Serge, most of the people in the room were there for Office 365 and had barely worked with teams. He adjusted well though and showed off some of the really cool features of Teams and how it will enable people to work together better. If you want to know more about Teams, check out his blog; he’s already at the shortcuts-and-tricks stage for Microsoft Teams. He definitely knows his kung fu!
Serge was constantly giving credit to the people who’d taught him, pointing out their strengths and how they helped him understand SharePoint/Office 365/Teams better. All without detracting from his own copious knowledge and deep understanding of the tools. The number of people I follow on Twitter DOUBLED in that hour!
Users…remember them? Well, Stacy Deere-Strole & Sharon Weaver (Focal Point Solutions) sure haven’t. Trash or Treasure? was a session all about knowledge management and how SharePoint can help capture, maintain, and preserve an organization’s collective knowledge They’ve got a great dynamic, not just as presenters, but–I’m sure–as co-workers, two sides of the knowledge management coin. Stacy’s the SharePoint-database-computer side, Sharon’s the business-SixSigma-psychology side. It’s great to see their joint attitude and energy focused on making this wonderful tool do what it was ALWAYS supposed to do: make work easier for humans, not just IT pros.
Speaking of things forgotten in the lofty world of SharePoint development, there’s good old Office (the “365” part is optional) and just how awesome it is, with or without Teams. Scott Shearer (Haystax Technology) wowed us all with Office 365 Hidden Gems–fantastic tricks and ways to do work that are, even to us Microsoft geeks, hidden in plain sight. He showed off features of OneNote, Word, Access, and even much-maligned PowerPoint that we can use every day to make work easier. Find him on Twitter or check out his blog to learn just how much “plain” Office can do.
After the last session, there were some closing remarks (and well-deserved kudos to the organizers, who do this VOLUNTARILY, if you can believe that!) and prize raffles. Afterwards, most of the attendees headed off to a local establishment for a “SharePint”, another tradition of the SharePoint community. You know it’s an energetic and enthusiastic group with lots of esprit de corps when there are ‘traditions’ for an industry that didn’t even exist 15 years ago.
Things to do at a SPS:
Plan your stay. I stayed at a hotel the night before the event close to the venue. Definitely worth it! A lot of people took the bus or train in the morning…that’s an early start to a long day. The conference is free, so you might as well spring for a hotel room.
It’s a marathon, not a sprint. 8am to 6pm is a long day, even without an early travel start. So, get your rest, get your caffeine (or whatever) of choice, and be prepared to hit the ground running. You won’t stop running (metaphorically) all day.
Get yourself out there. Introduce yourself around. Talk to the other attendees. They’re here for the same reason you are, learning more about SharePoint, so you’ve already got that in common.
Go to the sponsors. They’ve got stuff to sell, sure, or they’re looking to market YOU. But you know what? These SPS’s are free because of THEM and THEIR money. So, deal with it, talk with them. You’ll still learn something.
Plan your afterwards. SharePint is designed for networking, relaxing, and sharing ‘war stories’ from the trenches of SharePoint. Get to know these people. If you’re into SharePoint, well, so are they. Welcome to the tribe!
All in all, I’m incredibly glad I attended. It’s been almost a week and I’m still digesting everything that I learned. The passion and energy–bordering on mania, but in a good way–that every attendee, speaker, and organizer displayed only gave me more encouragement and eagerness to keep learning more and more. Can’t wait for next year and SPSNYC 11…oh wait, there’s one in Pittsburgh in September…and Baltimore in October…
A long while back I typed up a post about test environments. For the same reasons, I need to explain how you can help prevent giving yourself and your users some headaches. Another contractor working SharePoint—I’d rather not call him a SharePoint developer even though it is his title—with a client has a production version of his application on an existing 2010 farm, but it isn’t functioning yet on Office 365 because of all of his coded customization (stuff we should have done out of the box with SharePoint). People continue to hit the site and request elevated rights over the read rights they already have. If they had no rights to the site, this would not be a problem.
The permissions mess is a much longer post, but I need to explain how you build your sites and apps. I immediately remove all permissions from a site, list, or library when I create it to give me time to build it correctly before exposing it to the rest of the users. Why?—
People shouldn’t see anything under construction, especially when there is a production version running elsewhere. It leads to mass confusion.
It allows you to screw everything up without others noticing. No one knows everything when it comes to SharePoint, and you may want to try a web part you haven’t used before. Do you really want everyone else to take notice that your web parts are all funky?
Rarely, should you have the exact same permissions on a site, list, or library that mirror the parent exactly, so you should be breaking inheritance anyway. Like all other basic IT security rules you should know, we want to grant rights based on the on the principle of least privilege. That means that you trim away access for people who don’t need it. People could need contribute rights to all of the other lists on a site, but if their role determines they should not be adding to the list you are making, you grant only read to the role they are in.
It really can help with testing purposes. You might need to cycle your testing folks through different permission groups separately before you go live, and it is just way easier to kill all of the other permissions until you are ready to go.
So please just stop. Think about what you are doing. Every setting in your list should have been addressed, and you should have made a conscious decision as to how you would configure that setting before you allow anyone access.
It may be hard to believe, but there are still organizations out there where “SharePoint” is a dirty word. Maybe they haven’t upgraded, maybe–and this is worse–they do have a SharePoint Site but it’s been badly managed, acting as little more than a badly-setup document storage bin. Users see no reason to switch from their old, bad habits of email, PowerPoints, and storing files in their personal drives (because they know they can find it there).
That was the situation I found myself in when I switched to a new team. They had a Site (because they’d been told to use it) but after years of mismanagement, its faults were far too numerous to get into here; suffice to say, it shouldn’t be deleted but rather preserved for all time in the Museum of Worst Practices as every example of how SharePoint could be misused to prevent people from doing their work. Users were, to say the least, antagonistic towards SharePoint.
Now, they’re using Pages, Lists, and Libraries interchangeably, even customizing their own solutions. SharePoint is looked on as a tool to help them automate their work, not just a filing system. Less and less, I’m asked “Can you make me something to do x” and, instead, I’m told “Look at what I made that does x, y, and z!”
Here’s my approach to go from “SharePoint sucks!” to full adoption.
Step 1: Plan big
Step back and get the ‘lay of the land’, see how the team does their work. Observe existing processes and think about how to streamline them. Look…but do very little…because you have other work to do first.
Think about the end result for your Site and what it could accomplish, the Big Picture. Sketch out what the homepage might look like, what dashboards might be useful. Design a permissions architecture that fits the organization. Draft up some governance rules and policies for how the Site should be run; from then on, use those guidelines in everything you set up. These aren’t etched in stone, you can adapt them later, but it’s better to start with some guidelines and governance than to make them up as you go along.
Once you’ve got your vision of the Big Picture in place, move on to…
Step 2: Start small
Isolate a small sub-team or group within the team at large. Talk to them and get to know their needs, their processes, their inputs and outputs. What do they want to track? What could be automated? How can SharePoint help them?
Figure out how their work will fit into that Big Picture and now start planning. Design your SharePoint solutions for the sub-team with that in mind. What columns in their Lists might be useful to others…and make them site columns. What dashboards do they want that could, later, be trimmed to become the dashboard View at the manager level.
Also, when dealing with the small group, identify potential allies, people who ‘get’ what SharePoint does. With the right encouragement and training, these people can become your advocates later on, your points-of-contact for using and building the Site.
Once you’ve got a good design, get ready because it’s time to…
Step 3: Build small
You can usually start solving their big issues, the tasks that take up a lot of their time and effort, with a Page or two, a Library, and a few Lists with the right Views for the right purpose. Don’t shoot for a 100%, totally complete solution that does everything for them; aim instead for a simpler solution that they can grasp how it works. Make it vanilla, make it OOTB.
That doesn’t mean you should throw out every cool trick and elegant solution you’ve ever learned how to do. It just means that you should build small enough for them to see “behind the curtain” (The Wizard of Oz, 1939). It will be less daunting for them to use if they know what buttons to push and levers to pull to be wizards themselves.
Your subteam is set and starting to use their initial SharePoint solutions. Things are starting off well so it’s time to…
Step 4: Move on
Leave your initial group to do their work. You’re not abandoning them, you’re letting them simmer. Go on to another subteam and repeat Steps 2 & 3. Find out what they need and build them something small. Keep on doing this until you’ve got a few groups working on the Site.
After a while (few weeks? a month? hard to define), don’t forget to…
Step 5: Check back
Circle back to your first group. By now, they should be very satisfied with your solution because they can see how it’s helped them do their work. The old ways are happily abandoned in favor of automated displays and dashboards.
They’ll have suggestions, ways to improve their Site. They’ll also have populated enough data–files, items, whatever–that you can use to better ‘see’ their processes at work. Get them to draft up their SOPs for how they work now. Work with them (don’t forget your ID’d advocates! get them to help!) to see what could be made better. Ask them flat-out, “Dream big! What do you wish you had now?”
Keep working your way around, moving from subteam to subteam, until you’ve done enough to…
Step 6: Put it all together
The management level at the top of your whole team comes in, basically, two flavors (with variations, it’s a spectrum). One, they want know enough about SharePoint to get it implemented properly and quickly. Or two, they don’t know it at all and are hesitant to change what they do in favor of the latest “fad” (never mind that it’s been around for more than a decade!). Either way, you can’t leave them out of the loop with all of these steps that you’re doing. Just tailor your approach to their attitude.
With the first set of managers, it’s relatively easy. Give them regular updates. Show them how their subteams are working better and faster. The only caution is not to move too quickly; just as in Step 4, the whole team needs to simmer, to adopt SharePoint gradually.
With the second, assure them that the work is still being done. There will still be antiquated processes (daily emails! PowerPoint briefs! weekly activity reports!) to do and none of your subteams should stop doing those in favor of your solutions. After all, your solutions should be aiming at those progress reports as outputs, to make the subteam’s work easier.
Once you have enough to work with, make a manager-level Page, “One Page to Rule Them All” (The Lord of the Rings, 1954). Put in Web Part dashboard Views that display information useful to the manager. Build enough ways to drill down if they feel curious about how everything is going. Show it to them and explain how it can replace some of those old ways. Once they can see it in action, they’ll probably be more amenable when you push for further adoption of SharePoint.
Because you’re not done. Oh no, *wry chuckle* now you’ve got real work to do, it’s time to…
Step 7: Level up
Everything is modular. Nothing is ever truly finished. There’s always more work to be done. However you want to look at it, now that you’ve started bringing the team into a SharePoint future, consider the following:
Formalize your Site governance by writing it up as a policy. Enforce it.
All those Lists and Libraries you made in Steps 3-5? How can you use site columns, content-types, and workflows to make them more efficient and effective across your Site?
Turn your advocates into acolytes. Train them to use SharePoint themselves.
Documentation. Are you writing it all down? As more users adopt SharePoint and the changes start multiplying, do you have a good documentation plan built into your Site governance?
More users, more data. And more headaches. Keep monitoring your Site to see what might’ve worked OK when it was small but is now a problem since it’s grown.
The Big Picture changes, always. That vision you came up with in Step 1? Don’t be afraid to adapt it, tweak it, change it entirely. Be flexible!
We are not alone (Walter Sullivan, 1964). Unless you’re a solo small business, there are always more teams, more levels (up/down/sideways) to deal with in your organization. How does your SharePoint Site fit into what they’re doing? How does your team’s inputs and outputs match up with their inputs/outputs?
I was working with a group of folks the other day who wanted to redesign the site. They had a lot of ideas for one page. They had no ideas for the data that supported what they wanted to present on that page. The site collection already has very poor architecture. When one goes to the root site to the site collection, that person gets two redirections to the final page on a subsite. Whoever created it that way caused all of the lists and libraries on the root site to go untouched for about a year.
In my discussions with them, I had to give them the analogy of a kitchen remodel. One doesn’t just put in a new kitchen. You need plans. You need to do demolition work. You need to account for the electrical, gas, and plumbing that you cannot move. You also need to figure out what you are going to keep from your cabinets. They had a good 30 or more lists and libraries that hadn’t been touched. I’m not going to just leave those defunct lists and libraries there. A new page would be a mere façade over a weak structure.
Over the coming weeks, they are to look at the existing content and identify what they are going to keep and what they want to kill. This is always the first step in redesign work with SharePoint: Knowledge Curation. It could be information curation, but we need to identify why and they are vetting the value of the information, so I elevate this to knowledge. They aren’t just checking to see if something is properly tagged. They are doing more than content management, and it is grunt work because no one had previously built the tools for them to sift through it more easily. To learn more about knowledge curation, here is an article I looked up from KM World.
The next step will be to identify the data definitions of those things they would like to present on the page like pictures on a carousel. I’d rather them not need to do a lot of work to keep their content there, so they need to identify what determines whether or not a picture will be displayed, how they want to add a new picture, if they link, etc.
We will go about creating their content management plan and will have a section for knowledge curation. It should be a continuous process, not something you do once a year. It is like brushing your teeth daily versus getting a scaling once a year by your dentist because the plaque looks like you have fused your teeth together. At some point, your dentist will recommend pulling your teeth and getting you dentures. This is why you see so many people start over with SharePoint sites. They neglect them for so long, they would rather just build a new one. It takes discipline, and it takes a plan.
Scott Brewster works for Data Analytics Solutions. He is got his Certified Knowledge Manager (CKM) credentials through the Knowledge Management Institute (KMI), and he has been working on both the farm administration and front end solution architecture of SharePoint since 2008.